Clearly online reviews have been the hot topic in Internet marketing this year and one of the biggest questions I have is how do I get an early warning on any negative reviews I might receive.  The answer is simple, go to Google.com/alerts and set up Google Alerts for your name and practice name.  Any time something is posted on those...

An interesting conversation boiled up in our offices this week.  It’s the age-old question of how many calls a cosmetic practice should get in proportion to how many visits their web site gets over a given period of time.  It is one of the hardest statistics to nail down for many reasons.  Chief among them is that there is no...

It happened last month.  Our first client crossed over into the 40+ percentile for mobile traffic.  And, this is a client with nearly 1000 visitors per month.   Several others are passing the 25% mark with several lodged firmly in the 30+% range.  Suddenly, the mobile game has changed from simply measuring whether or not...

I think we can all agree that online reviews influence others.  We are seeing more and more emphasis by consumers on what we call “user generated content” online.  User generated content is opinion, observations and reviews... in other words what the public has to say.  Review sites have become the lightning rods for...

Search Engine Optimization (SEO) is one of the most misunderstood elements of a online marketing.  There are several elements and best practices related to SEO and, in my experience, the biggest obstacle to successful SEO is communication. 

As SEO can’t be fully explained in a blog of any reasonable length, here is one point that is...

Yesterday, I was in a meeting where this topic came up.  It is one of the most common questions in marketing and it has a lot of answers. There are two ways of looking at it, aesthetically and technically.  Technically is the easier of the two ways because you are dealing with factual data.  Looking at your Google Analyltics and, if...

One of the unexpected side effects of our new Online Review Manager program is that it has resulted in our clients actually gathering more positive reviews.  Why is this?  Because, with new incentive to gather reviews, our clients have made it a priority to ask for more reviews and made it easier for people to give them. Previously, any...

I have been talking a lot about online reviews lately because, due to the influence of social media, they are everywhere and take many forms.  Reviews are part of the explosion of “user generated content” and we are way past the tipping point of this sort of content being acceptable.  So, we seek it out and tend to give it...

There is a saying about the basics of Public Relations.  It goes like this: You can fight fact with fact but you cannot fight opinion with opinion.    If there is a bag of apples that weighs one pound, anyone saying it weighs two pound would be wrong on a point of fact.   However, if someone says their experience with...

Remember when you became aware that you should be marketing yourself on the web?   Hopefully someone told you an truth about advertising and marketing: That first impressions are almost everything.   The old Head & Shoulders ad said it best, “You don’t get a second chance to make a first impression.”

If you...

It was not too long ago that doctors and dentists did not put any time, effort or resources into marketing.   In fact, I clearly remember many doctors telling me that they strictly relied on word of mouth for new patients... but that was before the Internet Age.

You can still get business from word of mouth but, in nearly all cases, that...

The emphasis on today’s Internet is on what is called User Generated Content.  In other words, your opinion and the opinions of others.  Social media is all about user generated content and so are review sites.  On a review site, users give their opinions on products and services.   Those opinions are supposed to be...

Being highly technical, there are numerous technical ways to report and measure.  Nearly every kind of metric is confusing and usually too technical for business owners, especially busy doctors.   That is why we frame our reporting in the Dog Star Media SEO program.   In our program you get the stats you care about first:...

I heard a story in one of my coaching meetings last month about how one bad review cost a client three patients in one month.   Three patients who had booked changed their mind after reading what one disgruntled patient had to say online.  When disgruntled patients have an axe to grind, Internet review sites give them the forum to...

Here is an understatement: There is a lot of confusion out there about SEO.   The fact is, SEO is one of the most misunderstood parts of Internet marketing.  It causes unnecessary frustration frequently because most doctors simply do not understand a few basics about evaluating SEO. In fact, I see a lot of good SEO efforts result in...

In the last few weeks, I have had a lot of doctors ask about our SEO strategy.  This is an area of general frustration for business owners because it is so technical.   The nature of search engine optimization is technical but when we decided to start doing SEO at our marketing and media company, I wanted to make sure we could...

I think we hit a nerve with our new Online Review Manager Program.  I’ve got numerous emails and/or calls each day since we introduced this new program last week.  

If you want some incentive to check out our Online Review Manager program: click here.

In short, our program has several major benefits, all of which are related to...

Today, we are introducing a new Dog Star Media program called Online Review Manager.  We developed this program in response to the consistent questions about online reviews I get in my coaching meetings.  I am frequently asked by doctors about the best place to put patient reviews online, what to do when patients can’t figure out...

Smart Phone and iPad Websites

(Keep reading for a special offer on smartphone and iPad sites)

Click here using an smart phone or an iPad to see two practices that have successful smart phone and iPad websites:http://www.dreamsmile.comhttp://drjackpeterson.comThe last three spring seasons, Apple has released a new generation of iPad and immediately,...

Click here using an smart phone or an iPad to see two practices that have successful smart phone and iPad sites:

http://www.dreamsmile.com

http://drjackpeterson.com

The last three spring seasons, Apple has released a new generation of iPad and immediately, we have seen a big jump in mobile web traffic on our clients‘ Google Analytics.  A...